Management

Elliott Freeman shares how a simple, affordable event can build relationships with young families and support long-term member engagement.

Through its Ice Breakers ambassador program, Pine Lake Country Club is helping new members form social connections that keep them engaged long after they join.

The club’s new General Manager discusses his return to Philadelphia, what drew him to the historic city club, why evolution matters and how he is approaching his first months on the job.

Facing a need for more permanent, trained staff, Hudson National Golf Club launched a junior management pipeline that benefits both the club’s operations and the participants’ careers.

General Manager/COO Carmen Mauceri discusses why the club chose to build new instead of renovate, how it is sequencing construction to minimize disruption, and what club leaders should consider when planning projects designed to serve members for decades to come.

General Manager Mark Snure discusses how the club utilized a member-driven art show to celebrate America’s 250th anniversary while expanding cultural programming.

Hunters Run CC uses onboarding check-ins and multiple feedback channels to better understand the employee experience and identify opportunities for improvement.

How Hillcrest Country Club aligned purpose, governance, communication, and master planning to create a roadmap for the next generation.

Bonita Bay Club’s approach to employee culture extends beyond mission statements and management philosophy to investments that require real resources and long-term commitment.

After two decades with Troon, Ryan Lanzen explains why career growth in the club industry often starts with saying yes to opportunities others pass up.

Hillcrest CC’s GM and COO discusses board development, member expectations, capital planning, and why clubs should be thinking about the next generation long before they arrive.

The General Manager of St. Andrews Country Club is proving that employee investment drives retention, culture, and club success. From tripling the cafeteria budget to checking in with every department daily, his approach is simple: Employees remember how you make them feel.

General Manager Zafer “Z” Goncu discusses leadership, staff tenure, member expectations, and why City Club of Baton Rouge continues to lean into hospitality as a relationship business.

Daniel Perez, GM/COO of The Yale Club of New York City, runs a complex, high-volume operation with discipline, but his focus stays on the people behind it.

Director of Membership and Communications shares how a coordinated multi-venue concert event allows Aberdeen Golf and Country Club to satisfy its diverse demographics in a single evening.