Management

In this excerpt from C+RB’s special report on management companies, learn how Arcis Golf created a stringent set of extensive safety and security guidelines that were implemented company-wide across the 13 states in which it operates. “At the corporate level, we’ve actively integrated our leadership team into our clubs on a micro-market basis,” says Blake…

In this excerpt from C+RB’s special report on management companies, learn how McConnell Golf countered the 2020 pandemic and helped the courses in its portfolio maintain the expected experience as normally as possible. “With courses in different counties and different states, we made sure we were in full compliance with the latest regulations and consistently communicated…

In this excerpt from C+RB’s special report on management companies, learn how KemperSports helped its properties—and the country as a whole—with its “Rain Suits for Responders” initiative through the global pandemic. Steve Skinner, KemperSports CEO, was one of the leading and earliest voices advocating for golf courses to reopen. “Our position is that golf should…

In this excerpt from C+RB’s special report on management companies, read why David Pillsbury, CEO of ClubCorp, believes there are still signs that golf, and the club business, will be able to capitalize on the renewed interest that was seen while the sport was able to continue as other entertainment options were curtailed. Also, when…

In this excerpt from C+RB’s special report on management companies, learn how Troon assisted club leaders and associates in dealing with an ever-changing and complex COVID landscape by creating and maintaining an online resource guide that includes up-to-the-minute health and legislative directives, best practices and messaging templates.

Adding a dedicated space for golf performance should be on every club’s to-do list, says Matt Kilgariff, Director of Player Development for The Bridges at Rancho Santa Fe (Calif.). “Your investment will lead to benefits throughout the club, from F&B to the pro shop—your members will spend more time and money,” he says.

Advancements in equipment are often credited (blamed) for the massive distance increases we’re seeing on the PGA Tour, but Keke Lyles, Director of Fitness and Recreation at The Bridges Rancho Santa Fe, says there’s more to the story. “Country clubs and resorts have the unique ability to provide a massive resource to the everyday golfer as…

“48% of salespeople never make a single follow-up attempt, and it takes an average of six attempts to convert a sale,” says Melissa Hansen, Director of Membership & Marketing at The Club at Olde Cypress in Naples, Fla. “Our culture has shifted to expect instant gratification, so when it comes to responding to your leads, timing is everything.”

Zach Halvonik, Head Golf Professional at LedgeRock GC in Reading, Pa., discusses how his club plans to keep the positive gains from 2020, which included a 35% rounds increase and over 60 new members, going in the new year. “To build upon 2020, strong communication through texts, push notifications, e-mails and social media will keep members…

Club + Resort Business’ Second Annual Awards recognize Forsyth Country Club in Winston-Salem, N.C. for promoting a positive workplace environment that translates to productivity and a stronger sense of self through comprehensive training, incentives for growth and a general attitude towards employee well-being.

After a detour into an engineering discipline confirmed that clubs were his true passion, Medinah CC’s GM/COO has combined sound principles with creative remodeling to earn Excellence in Club Management honors.

The challenges of 2020 have brought forward an excellent opportunity to reassess how we run our food-and-beverage operations. But until the service-charge trap is eliminated, service charges will continue to work against what all clubs value the most in their F&B operations.

  Eagle Creek Golf & Country Club in Naples, Fla. is on track to double its initial sales goals for the year—despite the COVID-19 pandemic. An aggressive online campaign took advantage of pent-up demand from many looking to reclaim much of the season they had lost when the country began to shut down.

The University of Texas Golf Club in Austin, Texas has long been recognized for its successful and innovative pro shop performance, which has grown to include a robust online presence during the COVID-19 Pandemic.

The shifting sands of liability, risk management, and property/casualty coverage have become even trickier to navigate because of the pandemic and the changes it will bring going forward.