GM to GM

The club’s new General Manager discusses his return to Philadelphia, what drew him to the historic city club, why evolution matters and how he is approaching his first months on the job.

General Manager/COO Carmen Mauceri discusses why the club chose to build new instead of renovate, how it is sequencing construction to minimize disruption, and what club leaders should consider when planning projects designed to serve members for decades to come.

Hillcrest CC’s GM and COO discusses board development, member expectations, capital planning, and why clubs should be thinking about the next generation long before they arrive.

General Manager Zafer “Z” Goncu discusses leadership, staff tenure, member expectations, and why City Club of Baton Rouge continues to lean into hospitality as a relationship business.

Daniel Perez, GM/COO of The Yale Club of New York City, runs a complex, high-volume operation with discipline, but his focus stays on the people behind it.

At TPC Potomac at Avenel Farm, Ned Graff has shaped a leadership approach centered on trust, clarity of purpose and empowering staff to deliver meaningful moments for members.

Ward Sutton, MCM, CCE, PGA Master Professional and General Manager of Kent Country Club, discusses phased capital improvements, leadership development and collaboration across the industry as he positions the historic club for long-term stability.

From a sophisticated ski valet to exploratory dining experiences George Bigley is building a year round retreat for a broad range of generations.

The Beach Point Club GM worked his way up from intern to general manager in six years and has created lasting initiatives along the way.

GM/COO Michael Seabrook outlines the club’s pool rebuild, tennis upgrades, and the culture and communication strategy guiding every phase.

With a $25 million master plan underway, Kelly is stabilizing the transition, elevating the culture, and preparing the club for a new era.

At Loraloma, leadership came before amenities. Managing Director Joe Rentfro explains how the Texas Hill Country’s newest club community is built on service, alignment, and a sense of place.

Chris Hampton, General Manager and COO of Sycamore Hills Golf Club, shares his background and what it means to be an evolving and dynamic general manager.

By combining clear communication, strong mentorship, and a family-first vision, Fairlawn Country Club built the confidence and alignment needed to modernize its campus and create a more vibrant year-round member experience.

Managing 54 holes of championship golf, a growing national membership, and a boutique lodging program, General Manager Jay Walkinshaw shares how Firestone Country Club continues to balance history with progress.