In this episode of C+RB’s video series, Sean Moennich, who recently became Director of Golf for Mallard Creek GC in Columbia Station, Ohio, discusses the added challenges he’s faced while taking on new responsibilities, and outlines policies he thinks will carry over once the coronavirus crisis is behind us.
“The Road Back” video series from Club + Resort Business provides fresh insights into how club and resort properties are meeting the challenges posed by the pandemic and finding new and innovative ways to boost business levels and start their return to full operation.
In this episode, we get insights from Sean Moennich, Director of Golf for Mallard Creek Golf Club in Columbia Station, Ohio. Moennich, who was at sister course Pine Brook before taking over at Mallard Creek, discusses the challenges he’s faced while changing positions during the COVID-19 pandemic and what policies he thinks will carry over once the coronavirus crisis is behind us.
“A good thing that came out of this is making tee times,” Moennich says. “We had a lot of walk-up customers and, early on in this pandemic, the local health department told us we need to know who’s going to be at your facility and when they’re going to be there, so tee times needed to be required. We were able to manage our tee sheets a lot better, and I feel like our pace of play is a lot better.”
The remote-payment option may also be carried over post-pandemic. “It gets guys to the tee box a lot quicker,” Moennich says. “It’s a great convenience, especially for our league players.”
Overall, his experiences this year have taught Moennich valuable new lessons about how to adapt to change. “You have to be able to change your ways on the fly, be flexible…and hang on,” he says.
(Viewing time: 10 minutes)
Previous episodes of “The Road Back” can be viewed at https://clubandresortbusiness.com/category/the-road-back/
Upcoming episodes will look at how clubs have taken advantage of requirements to focus on outdoor dining by creating popular new venues and menu items; feature more examples of how clubs have successfully pursued renovations and improvement projects during the pandemic; look at how clubs are putting a new emphasis on branding as critical to their long-term recovery strategies; and highlight the details of expanded and effective new communications strategies that were developed out of necessity because of the pandemic’s restrictions.
If you have a great idea or success story you’d like to see featured on a future episode of “The Road Back,” contact firstname.lastname@example.org.