Invest in face-to-face time. It will help your food-and-beverage program—and it might make you and your team happier. Think about your best friend. Maybe it’s someone you grew up with or met in school. Maybe it’s someone you work with or live near. Whatever the case, that relationship was built by spending time together. Now,…
Take Care of Your Team During the Holiday Rush
Amarillo CC’s Executive Chef Colby Newman eases the stress of the holidays by making sure his team is prepared and supported. Growing up, the holidays were my absolute favorite time of year. They were spent with family, eating some of my favorite foods, relaxing and watching football. I never thought the holidays would eventually turn…
“Off the Wall” Appeal
With corporate sensitivities to public perceptions at an all-time high in the post-bailout era, resort properties have had to become much more creative as they try to revive the group meeting segment of their business. That’s led to a host of innovative new activities now being offered to executives and meeting planners who want to…
Getting Their Proper Rewards
Effective incentive programs that put teeth into your training messages and form the backbone of your service culture are the best way to keep staff members motivated, and your property moving forward.
Cooking Up Camaraderie
Cooking Up Camaraderie The Goal: The Chevy Chase (Md.) Club wanted to improve training effectiveness and at the same time foster better teamwork— and understanding of what the “other side” is up against—between its culinary and service staffs. The Plan: A “Front of the House” Meets “Back of the House” Competition was created, using teams…