A culture that nurtures respect and engagement among colleagues within your company translates powerfully to customer service and satisfaction.

Lately, I’ve been feeling that I need a scorecard to keep track of all the management shuffling that’s been going on in the club business.

According to Frank Vain, President of the private club consulting firm The McMahon Group, the debate over membership and dues structures revolves around theory and practicality. The basis of any private club, he says, is that a group of people join to promote or participate in a common interest. That unity, he stresses, is “an…