Caribe Royale Orlando Digital Guest Experience provides elevated services and offers exclusive in-app perks. Through the app, guests can begin the check-in process prior to their arrival, communicate directly with the front desk via chat within the app, and access the shuttle schedule for visits to the Disney World parks. In 2021, the resort completed an extensive $140 million property renovation.
Caribe Royale Orlando (Fla.) Resort debuted Caribe Royale Orlando Digital Guest Experience, its first-ever mobile app.
The app, which soft-launched in January, connects Caribe Royale Orlando’s guests to a wealth of property information and services, all conveniently centralized on their mobile devices. Through the app, guests can begin the check-in process prior to their arrival, communicate directly with the Front Desk via chat within the app, and access the shuttle schedule for visits to the Walt Disney World Theme Parks and Disney Springs. Guests are also able to view menus from the hotel’s restaurants and seamlessly book reservations for The Venetian Chop House through a direct link.
“We designed the Caribe Royale Orlando Digital Guest Experience app to further inspire guests to embody our motto of ‘Live Royale,’” said Amaury Piedra, Managing Director of Caribe Royale Orlando Resort. “Each in-app feature, from access to Walt Disney World tickets and shuttle schedules to our Quick Connect with Staff Chat option, provides our guests with the power to customize their stay in real time, whether they’re on property, or off-site enjoying the nearby theme parks.”
Additional in-app features include MyStay, which allows guests to request housekeeping and in-room amenities, set up “Do Not Disturb” hours, request valet services and more. The Things to Do feature provides travelers with a list of Disney shopping, attractions, and entertainment, and Chat is an in-app chat function that puts guests directly in touch with front office staff. The app also benefits meetings attendees, allowing them greater simplicity in organizing their stay so they can focus more fully on business.
The Caribe Royale Orlando Digital Guest Experience app is the most recent addition the resort has made to its robust list of on-site amenities and enhanced offerings. In 2021, Caribe Royale Orlando completed an extensive $140 million property renovation, inclusive of its 1,337 guestroom suites (120 of which are two-bedroom villas), public areas, dining outlets, and a significant expansion to meetings and event spaces.
“The launch of our proprietary app was a natural next step in our reimagination,” Piedra said. “We’re looking forward to communicating with our loyal guests through this platform and eventually launching even more perks for our mobile app users, including exclusive offers and a loyalty program.”
The Caribe Royale Orlando Digital Guest Experience app was developed in partnership with Runtriz, the leading provider of contactless mobile guest engagement solutions for the hospitality industry. Runtriz is part of Radius Networks, which powers the Flybuy Platform.
“Communication, efficiency, and convenience all impact where guests decide to stay,” says Alonso Vargas, SVP of Product at Radius Networks. “Caribe Royale Orlando is now able to offer a cutting-edge mobile solution that provides a high level of service, all powered by their guests’ personal devices.”
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