The hour-long “Solution Café” webinar, offered at 11 AM EDT on Wednesday, April 17 and again at 2 PM EDT that day, will cover the main features of Northstar’s Kitchen Display System and Tableside Point-of-Sale.
Northstar Technologies will offer an hour-long webinar at 11 AM EDT on Wednesday, April 17 and again at 2 PM EDT on that day that will cover the main features of Northstar’s Kitchen Display System (KDS) and Tableside Point-of-Sale system that are designed to help improve members’ and guests’ dining experience and clubs’ kitchen efficiency.
System features that will be covered in the interactive session, where users will have the opportutnity to get questions answered, will include:
• Tracking all prep activity from hot and cold prep displays
• Tracking member cooking preferences on KDS
• Quick Item summary to view all items being prepped
• Using filters to better track courses
• Tracking Grab ‘N Go orders on KDS
• Alerting servers on the status of their orders
• Statistical reporting
• Accessing member preferences on Tableside POS
While the session is designed to be a quick refresher course and a demonstration of new features, and not as a substitute for new user training, William “Bill” Wagner, CCM—the Club Industry Advisor for Northstar and previously the General Manager of Shadow Wood Country Club and Riviera Country Club and a Past President of the Club Management Association of America—recommended the webinar in a recent blog entry to those wishing to learn more about how KDS and Tableside POS can provide a complete Dining Operation System that can help clubs reduce ticket times, increase order accuracy and make better decisions about their dining operations.
“The number-one dining complaint at many clubs is the slow speed of a la carte service,” Wagner wrote. “Even if a club hires more staff, there are practical limits to increasing both service and production speed in the kitchen while still maintaining a high quality. A buffet is also not always a good solution, depending upon the club’s culture.
“So what is the solution?” Wagner continued. “High-volume chain restaurants have had monitor screens in their kitchens for several years, and a growing number have handheld ordering modules to speed orders from the table into the kitchens. [But] private clubs are more complicated and much more personal than chain restaurants [and need] a system with built-in business intelligence that would contain the information of every member and their family.
“That information would include billing preferences, allergies, menu preferences, pictures of the family members and would fit in a server’s palm. The system [a 7-inch tablet] would contain the complete menu, including a scrolling wine list with descriptions that would make a sommelier proud, plus the bar menu. The drink and food orders entered into the tablet would be transmitted to the bar and the kitchen instantly.
“The kitchen monitors would display the order and track it until it leaves the kitchen on its way to the table,” Wagner noted. “Each order would be timed in and out of the kitchen and the data could be displayed individually and cumulatively by meal period. This system would save many steps and increase the overall efficiency. Less time, fresher food and increased accuracy equals happy members.
“Imagine a scenario where a member complains about the previous night’s slow speed of service at the dining room,” Wagner wrote. “The club staff would have access to the exact time the tableside order was placed [and] the time the order left the kitchen. That is an instant comparison of ‘member time’ to ‘real time.’ If the member is correct, the club staff has a problem to solve.”
The Northstar systems provide those capabilities, Wagner said in recommending attendance at one of the April 17th seminar.
Register for the April 17th webinar at 11 AM EDT through this link.
Register for the April 17thwebinar at 2 PM EDT through this link.