Start by outlining the skillsets you are looking for in each position. It’s also important that you know where to find the workers you need.
Resorts, clubs, and other hospitality businesses are known for having hectic work schedules. Employees are regularly expected to work at night and on weekends. The holiday season and public holidays are intensely busy as well – all hands are on deck to keep patrons happy.
Yet despite all this activity, it’s vital that your resort’s infrastructure is not neglected. The physical state of your resort is the first thing that guests notice. This first impression can make or break the business just like that.
To keep your buildings in premium condition at all times while you focus on your core business, you’ll need the support of a team of skilled maintenance workers.
The work they’ll do will help to keep your resort running smoothly, increase overall guest satisfaction, cut down on únnecessary expenditures, improve safety, and ultimately, extend the lifespan of valuable physical assets. Though, finding skilled and experienced maintenance workers will require some extra effort on your part. By trying some of the methods discussed below, you can improve your chances of finding motivated and highly skilled maintenance staff for your resort.
Use a targeted recruitment strategy
Getting the desired results will require a purposeful approach by your recruitment forces.
First, start by outlining the skillsets you are looking for in each position. It’s also important that you know where to find the workers you need (more on that later).
Part of acquiring the most suitable workers calls for well-constructed job descriptions. Describe the hard and soft skills, responsibilities, and requirements necessary to excel in each role.
Check similar job postings on websites like indeed and glassdoor for the kind of qualifications you should include. Furthermore , placing job vacancies on LinkedIn, Indeed,and Monster can connect you with some of the best job seekers as well.
This will help you to improve your screening process and eliminate incompatible candidates faster.
Leverage your network or use a staffing agency
Another effective way to find skilled maintenance staff is to simply ask around. In particular, discuss with your current employees. They may know qualified people or ex-colleagues looking for these jobs.
If you have used any local maintenance contractors in the past, ask them as well. Also, consider collaborating with staffing agencies that specialize in finding maintenance workers. These companies tend to have valuable insights about the local job market and where to find they often know where to find the best hands.
Working with a reputable staffing agency could lead to a great partnership that guarantees a steady flow of skilled maintenance staff for many years down the line.
Consider temporary workers
With more and more workers now considering flexible work arrangements, you’ll be surprised by the quantity of maintenance workers out there available to work on a temporary basis. Websites like simply hired offer a lot of opportunities.
Due to the seasonal nature of some resorts, taking on temporary workers represents a win-win situation. Employers avoid the costs of retaining a full workforce during the slower periods while maintenance workers can enjoy a better work-life balance and fill any employment and income gaps.
Remember to conduct thorough background and reference checks once you narrow down a list of potential candidates.
After finding the staff you need, your work is not done. You need to give them good reasons to stick around.
Offer fair pay
Paying fair wages plays an important role at retaining maintenance staff – especially the more skilled and experienced ones. This category of workers will usually seek the best incentives when considering job offers.
Note that incentives are not about monetary rewards alone – even simple things like a free meal during shifts, days off, or staff discounts will help.
You are not necessarily being asked to pay the highest wages in the industry, but at the least, offer reasonably competitive rates that will keep workers motivated and willing to go the extra mile while performing their duties.
Provide opportunities for growth
In today’s dynamic work environment, nobody wants to remain in the same position doing the same things year after year. Therefore, after finding skilled maintenance workers, you can encourage them to do their best work and stay in your resort long term if they see that there is room for career growth through promotions, and advancements.
For instance, when new positions open up rather than recruiting externally to fill those positions, whenever possible, consider promoting some of your experienced and high-performing technicians to fill those roles.
In this kind of work environment, your best staff are less likely to leave and they will be more inclined to work harder if they see a promising future in your resort.
Resorts and other companies value employee retention because it costs time and money to replace employees; this applies to all categories of staff whether maintenance or not. In particular, experienced and highly productive workers can be difficult to replace.
When these kinds of workers keep leaving your resort, it sends a negative signal to other employees. It can also put excessive strain on existing staff since they have to take on extra work until those roles can be filled. As a result, retaining your skilled maintenance workers should be a priority.
If you’ve been facing challenges with recruiting and keeping maintenance workers, taking the above steps can significantly improve the situation. In addition, you can research even more tips to keep workers engaged and happy.
Bryan Christiansen is the founder and CEO of Limble CMMS. Limble is a modern, easy-to-use mobile CMMS software that takes the stress and chaos out of maintenance by helping managers organize, automate, and streamline their maintenance operations.