Your Good Workers Are Free

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There is a fabulous wine store in Chicago (where I live) that is probably the largest in the United States. People come from all over the Midwest to shop their prices and selection.   The owner happens to be an acquaintance of mine, and one day I saw him and commented on a particular employee […]


Little things can make a big impact

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Good managers never forget to remind the people in their front lines about doing the little things right. Whether it’s in your golf operation, foodservice, or any other operating area, attention to detail is what will turn an average experience into a memorable one for your members and guests. Conversely, when details are overlooked or […]


Thin and Thick Ice

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Someone sent me a troubling article from the February 2007 issue of Reader’s Digest. It was the magazine’s “You Be the Judge” feature, where the facts of a court case are outlined, the reader is encouraged to think about where the fault lies, and then the actual verdict is revealed. The case outlined in this […]


Hopes for Us All

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On page one of this issue, our first of 2007, Dan Ramella does an excellent job of assessing the state of our industry as another new year begins. However, as editor of Club & Resort Business, it’s my responsibility to set the record straight for any inaccuracies that may have appeared in this magazine. So I […]


It’s good to be on the right track…

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As we begin 2007 there is more optimism, albeit guarded, about the state of the club and resort industry than has been the case in the past few years. Certainly, concerns remain about overcapacity and the resulting pressure on real growth rates, pricing and the availability of dollars for capital-spending plans. However, the cup is […]


“Ready State” Won’t Leave You Blue

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Candidates found plenty to blab about in those torturous days leading up to last month’s elections. But no one jumped on what I thought was really big news that was also perfect for political pronouncements and pontificating. Just two weeks before Election Day, the United States’ population reached 300 million. Even more surprising, as articles […]