What’s the Big Idea?

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We built the editorial philosophy for Club & Resort Business around actionable ideas that properties of every shape and size can implement to help drive revenues, improve operations, and enhance member/guest satisfaction. These ideas touch on all aspects of managing your club or resort’s facilities, food and beverage, course and grounds, pro shop, and back-office […]


To Mock Them Only Makes Them Stronger

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I was in the room at the Anaheim Marriott where this year’s Club Managers Association of America Idea Fair entries were on display during the Golf Industry Show. A few other people were in there with me, all of us quietly taking notes or pictures, or dictating into tape recorders, whenever we saw something we […]


The Envelope, Please…

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Most of the biggest names in the business were there, along with a lot of its hottest young stars. Some looked great in their classic clothes, while others showed off more hip, casual garb. And there was so much smiling, sunglasses were needed, even for those who didn’t normally sport them as part of a […]


Your Good Workers Are Free

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There is a fabulous wine store in Chicago (where I live) that is probably the largest in the United States. People come from all over the Midwest to shop their prices and selection.   The owner happens to be an acquaintance of mine, and one day I saw him and commented on a particular employee […]


Thin and Thick Ice

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Someone sent me a troubling article from the February 2007 issue of Reader’s Digest. It was the magazine’s “You Be the Judge” feature, where the facts of a court case are outlined, the reader is encouraged to think about where the fault lies, and then the actual verdict is revealed. The case outlined in this […]


Little things can make a big impact

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Good managers never forget to remind the people in their front lines about doing the little things right. Whether it’s in your golf operation, foodservice, or any other operating area, attention to detail is what will turn an average experience into a memorable one for your members and guests. Conversely, when details are overlooked or […]