Leaving communication issues in the past is key for client and employee experience.
Sponsored by Relay
Effectively managing resort operations hinges on one central tool: communication. Clear communication is essential for success in golf clubs, and managers seek modern solutions to outdated radio systems.
“We’re in a service-based business striving to be as efficient as we can, and communication is key to that efficiency.” says Jason Chick, director of golf at The Country Club Of Sapphire Valley, “I like using devices that can make my life easier, and in getting away from traditional radios, I felt like Relay was a value add.”
Chick oversees a seasonal country club of around 300 members in Cashiers, North Carolina. To improve communication, he upgraded from traditional radios to Relay, a cloud-based system offering unified communications through Relay+ devices, the Relay App, and its Dashboard.
“I could be in Asheville and still communicate with my staff at the club as if I was on the property, and that’s not something that traditional radios could do.”Chick says, “Being able to operate different channels and adjustability was really nice.”
Relay excels in mountainous terrains like Sapphire Valley, where traditional radios face communication challenges. Relay has partnerships with all three major carrier networks in the US, and will automatically switch to the cellular carrier that gives you the best coverage in your area – no matter where you are.
“We have limited cell phone coverage, so my concern was how it was going to react, going from Wi-Fi to cell phone data coverage.” Chick says, “Because it works on the data network and not the voice network, I found that it functioned really well in our limited cell phone area.”
Relay+, a light, water-resistant, and durable device, shines with features like live translation, push-to-talk voice, and support for broadcast and emergency alerts that are making two-way radios a thing of the past. “Relay+ is really beneficial.” Chick says, “We used to carry those old, big Motorola radios. Now, it’s a simple, small device that functions more easily.”
Designed with managers in mind, the Relay App complements Relay+ by enabling real-time indoor and outdoor tracking, communication for staff, setting up locations, assigning beacons, and more. Using these tools hand-in-hand has been beneficial in improving Chick’s daily operations.
“It’s a different functionality we didn’t have with traditional radios.” Chick says, “Now, I can look at the map and figure out if somebody has been to comfort stations or picked the range.”
Adopting Relay not only improved internal operations but also enhanced the guest experience. “Relay has totally changed my environment, making it more likely that my staff members use Relay+ to communicate,” Chick says, “It shows in how we provide service to our members and improve safety during events.”
Transitioning from traditional radios to Relay wasn’t just about embracing new technology; it’s about addressing communication challenges head-on. By streamlining service levels and improving communication efficiency, Relay isn’t just enhancing communication—it’s elevating the guest experience, one seamless interaction at a time.
For more efficient golf course communications, visit the www.relaypro.com/solutions/golf-courses/
By Drew Filipski
For more efficient golf course communications, visit the Relay Website.
Tell Us What You Think!
You must be logged in to post a comment.