The Butler does all of the hiring and firing, assigns all work tasks to various employees, deals with all disciplinary issues, keeps inventory of all food and alcohol, schedules staff vacations, interacts with the family on a daily basis and does his best to uphold the Downton Abbey standards of service. Sound familiar?
In the same way that I am writing this list for those of you just starting your career, I also seek advice from those that are already working as General Managers to learn from their guidance and their mistakes. I have a group of GMs that I communicate with regularly and refer to them as my own personal “Board of Career Advisors.” How neat is that?
The best way to manage a sales manager is to give them all the tools they need to be successful and leave them alone for the most part. Since most of their compensation is commission-based, they really are motivated to sell and sell a lot.
“The more you learn, the more you will earn.” Robert Dedman, ClubCorp
Building and maintaining a quality bar and waitstaff can be a challenge, but once you do, the payoff is well worth your investment.
The goal of advertising is to promote your brand and make it well known as well as get the most exposure possible while spending the least amount of money.
By hosting your own events such as a bridal open house, a basic wedding seminar or a casual wedding related happy hour, you can better build your event business.
As club managers, we are in a unique business where sell both a product as well as a service.
While the fall wedding season is upon us, many brides are gearing up for their springtime events so it’s important that we “fish where the fish are.”