First, the good news. The booming economy means that the demographic that would join a club will have more disposable income, and membership may actually grow. Every economic indicator says it will. Now, the challenges. First and foremost will be hiring and staffing. With an economy that has more jobs available than people to fill […]
If you are paying a premium for seasonal help above the regional average, you become the place people want to work, as opposed to where people are willing to work. As the club season kicks into full gear, we are going to be faced with something we haven’t faced before: full employment. I cannot walk […]
Any club can afford cash bonuses and other training incentives that can lead to better service, more professional and motivated staff, and higher-quality food.
In the commercial foodservice arena, fear-based decisions rarely result in positive outcomes.
Clubs today recognize that they have to be the dining designation of choice, not a member responsibility or tax.
An automatic gratuity is nothing other than a forced entitlement that makes sure the revenue is there to support the staff. The true costs are masked and called something else.