Greystone Golf & Country Club in Birmingham, Ala., a cashless facility, sought a way to offer cashless tipping in a format that could be pooled and equally shared amongst the staff scheduled that day. QR Codes leading to a branded landing page allow members to enter their tip amount and provide the club with instant feedback.

Many members at Greystone Golf & Country Club in Birmingham, Ala. wanted to tip the Outside Services team, but they didn’t always have cash on hand. Greystone is a cashless facility, and they just didn’t carry cash. Seeing a need that could be filled, the club sought a way to offer cashless tipping in a format that could be pooled and equally shared amongst the staff scheduled that day.

TipBrightly helped Greystone fill that need with QR Codes leading to a branded landing page that allowed members to enter their tip amount and provide the club with instant feedback. Users can choose to pay the processing fee or have the processing fee taken from the tip (most pay the fee in addition to the tip). Greystone then had these QR Codes printed on polymetal signs and mounted outside the bag drop locations at both courses and on the golf cart GPS screens to maximize reach.

“Members are permitted to provide cash tips to the staff at Greystone,” says General Manager David Porter. “Our world is less cash focused, so members often need to remember to get cash before coming to the club or they do not tip. An ATM was not something we wanted on property, which led to researching options. A senior staff member saw a QR code for tipping valet at a resort, so we looked into that idea.” 

The club promoted the new initiative via e-mail and signage at the bag drop area.

“After researching several providers, [TipBrightly] was the right fit for us because it was simple to use and interface for accounting to use and allowed for pooling tips,” Porter explains.

The employees’ tips have gone up about 20 percent by offering a user-friendly approach for members, which in turn helps with morale and retention.

“The challenge is getting more members comfortable with scanning a QR code and the steps for payment,” Porter says. “We are working on expanding this to beverage carts, servers and bartenders for any additional gratuity above the automatic 18% on each charge.”

The Goal: Provide an easy way for members to tip the Outside Services team.

The Plan: Partner with TipBrightly to generate QR Codes leading to a branded landing page that allowed members to enter their tip amount and provide the club with instant feedback.

The Payoff: Tips have gone up about 20% by offering a user-friendly approach for members, which in turn helps with morale and retention.