Membership:Retention Programs With Staying Power

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Nationwide, country clubs—even established clubs that pride themselves on tradition and timelessness—are facing new challenges to sustaining membership levels in today’s increasingly crowded golf and club market. This is usually an insidious problem, starting first as a slow leak that goes undetected or unaddressed by clubs’ boards and management, only to suddenly gain in intensity […]

Keeping Up With the Online Bobby Joneses

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Summing It Up Growing purchases of golf equipment and apparel through Internet sites and "Big Box" discounters has added to the challenges facing club pro shop managers. Many clubs are fighting the price battle by offering memberships to buying programs like the Mill River Plan. Club pros are also drawing on well-established relationships with their […]


Systems That Can’t Be Beat

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Not that many years ago, using technology in the club and resort environment meant purchasing individual software applications for each operational area. These were the early point solutions: one application for food and beverage management, one for the pro shop, and maybe another one for inventory or an accounting application for general ledgers, accounts receivable/payable, […]


Club Insurance: No Risk of Overprotection

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"The only time we hear from people is when they have a problem," says Wes Brandt, Tampa Bay Area Vice President of Gallagher Hospitality Services, a division of Arthur J. Gallagher & Co., the Itasca, Ill.-based insurance brokerage and risk management services firm. As Brandt's comment attests, it's easy to take club insurance coverage for […]


From Pencil and Paper to POS for the PGA

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Summing It Up There’s rarely a “perfect time” for system introductions or upgrades, even in “normal” club operations. The reach of point-of-sale systems for foodservice, the pro shop and other areas of club operations can now literally be extended well beyond the clubhouse walls, through integration with both wireless networks and the Web. Reports generated […]