Change is progress and we resist it at our peril. Will Rogers famously said, “Even if you are on the right track, you’ll get run over if you just sit there.”
Reports about GM pay and sexual-harassment settlements—even if misleading or unfair— only further highlight the need for club managers to have heightened awareness about the spotlight they’re under.
Clubs today recognize that they have to be the dining designation of choice, not a member responsibility or tax.
Few think that Topgolf is a threat to the traditional golf club because the experience is so different. But it touches golf, and it has the potential to be disruptive—or to help grow the game.
An automatic gratuity is nothing other than a forced entitlement that makes sure the revenue is there to support the staff. The true costs are masked and called something else.
It is becoming more obvious that the successful club of the future will be a community gathering place that might also happen to have a great golf course.