An automatic gratuity is nothing other than a forced entitlement that makes sure the revenue is there to support the staff. The true costs are masked and called something else.
Not surprisingly, the reports that we’re getting from Texas and Florida clubs just weeks after Harvey and Irma hit are already more about progress than pain.
Emphasizing the value of recognizing and considering “many sides” should be an important aspect of staff training and development.
It is becoming more obvious that the successful club of the future will be a community gathering place that might also happen to have a great golf course.
This was a golden opportunity to encourage young golfers and say to the older golfers, “There is a place for your game as you age.” This is the way the world ends Not with a bang but a whimper. — T.S. Eliot, ”The Hollow Men” In the August 2015 issue of C&RB, I shared what […]
One club announced that for the second straight year it would forego hiring a GM to save $200,000, and instead continue to rely on ‘a couple of members of the Board to be the figureheads.’ We’ve received a lot of “atta-boys” for the recent columns where we spoke out against the cases of General Managers […]