Gratuity Socialism

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An automatic gratuity is nothing other than a forced entitlement that makes sure the revenue is there to support the staff. The true costs are masked and called something else.


Rising to the Occasion

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Not surprisingly, the reports that we’re getting from Texas and Florida clubs just weeks after Harvey and Irma hit are already more about progress than pain.


Many Sides

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Emphasizing the value of recognizing and considering “many sides” should be an important aspect of staff training and development.


On My Mind

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It is becoming more obvious that the successful club of the future will be a community gathering place that might also happen to have a great golf course.


A Slow Death

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This was a golden opportunity to encourage young golfers and say to the older golfers, “There is a place for your game as you age.” This is the way the world ends Not with a bang but a whimper. — T.S. Eliot, ”The Hollow Men” In the August 2015 issue of C&RB, I shared what […]


The Shape of Things to Come?

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One club announced that for the second straight year it would forego hiring a GM to save $200,000, and instead continue to rely on ‘a couple of members of the Board to be the figureheads.’ We’ve received a lot of “atta-boys” for the recent columns where we spoke out against the cases of General Managers […]